Who to contact in the case of Complaints?

Both First Capital Connect and East Midlands Trains have online complaint forms on their web sites.

East Midlands Trains:
Email at getintouch@eastmidlandstrains.co.uk
Call us on 08457 125678 (lines are open from 8am to 8pm daily)
For people with hearing difficulties, our textphone service is 08457 078051
Write to at FREEPOST DY940, Derby, DE1 9BR

First Capital Connect:
Customer Relations
Tel: 0845 026 4700
E-mail: customer.relations.fcc@firstgroup.com
Fax: 0845 676 9904
Open 7 days a week, from 0700 to 2200, except Christmas Day.

Please feel free to cc the BCA with any complaints.