Bedford Commuters Association

Who to contact in the case of Complaints?

Both First Capital Connect and East Midlands Trains have online complaint forms on their web sites.  

East Midlands Trains:
Email at getintouch@eastmidlandstrains.co.uk
Call us on 08457 125678
For people with hearing difficulties, our textphone service is 08457 078051
Write to at FREEPOST DY940, Derby, DE1 9BR

First Capital Connect:
Customer Relations
Tel: 0845 026 4700
E-mail: customer.relations.fcc@firstgroup.com
Fax: 0845 676 9904


Please feel free to cc the BCA with any complaints.